Terms of Service

By accessing or using any Neo Application product or service (collectively, "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use our Services.

These Terms apply to all users, including visitors, registered users, and paying customers. If you are using the Services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

Neo Application provides industry-specific business software platforms, including:

• SupplyNeo — Provisioning and supply chain management software
• WeddingNeo — Wedding planning and event management platform
• LearningNeo — E-learning and training management system
• ClinicNeo — Clinic and health practice management software
• PropertyNeo — Real estate and property rental management platform
• Custom Solutions — Bespoke software built to your specifications

We reserve the right to modify, suspend, or discontinue any part of our Services at any time with reasonable notice.

To access most features of our Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities that occur under your account

Subscription Plans:

Our Services are offered on a subscription basis, billed in advance monthly or annually. All prices are exclusive of applicable taxes.

Payment:

• Payment is due at the start of each billing period
• We accept major credit cards and bank transfers
• Failure to pay may result in suspension or termination of your account

Refunds:

Annual subscriptions may be refunded on a pro-rata basis within 30 days of payment if unused. Monthly subscriptions are non-refundable once the billing period has commenced.

Price Changes:

We may change pricing with 30 days' notice. Changes will not affect your current billing period but will apply at the next renewal.

You agree to use our Services only for lawful purposes. You agree not to:

• Violate any applicable laws or regulations
• Upload, transmit, or store unlawful, harmful, or offensive content
• Attempt to gain unauthorised access to any part of our Services or systems
• Interfere with or disrupt the integrity or performance of our Services
• Use our Services to send unsolicited communications (spam)
• Reverse engineer, decompile, or disassemble any part of our software
• Use automated tools to scrape or extract data without authorisation
• Resell or sublicense access to our Services without prior written consent

All intellectual property rights in our Services — including software, interfaces, designs, logos, content, and documentation — are owned by or licensed to Neo Application Ltd.

Subject to compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes.

You retain ownership of all data and content you upload or create within our Services ("Your Content"). By using our Services, you grant us a limited licence to host, process, and transmit Your Content solely to provide the Services.

You are solely responsible for Your Content and represent that:

• You have all rights necessary to grant us the above licence
• Your Content does not infringe any third-party intellectual property rights
• Your Content complies with all applicable laws and regulations
• Your Content does not contain viruses, malware, or other harmful code

Each party may have access to the other's confidential information in connection with the Services. Each party agrees to protect the other's confidential information with the same care used to protect its own, not disclose it to third parties without consent, and use it only for purposes of using or providing the Services.

Confidential information does not include information that is publicly known, independently developed, or rightfully obtained from a third party without restriction.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEO APPLICATION DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEO APPLICATION SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) €100.

Either party may terminate at any time:

• By you: Cancel your subscription at any time through account settings. Access continues until the end of your current billing period.
• By us: We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or fail to pay applicable fees.

Upon termination, your right to use the Services ceases immediately. We will make your data available for download for 30 days, after which it will be permanently deleted.

These Terms are governed by the laws of Spain and the European Union. Before filing a formal claim, you agree to attempt informal resolution by contacting us at legal@neoapplication.com. We will try to resolve disputes within 30 days.

If informal resolution fails, disputes shall be submitted to the competent courts of Barcelona, Spain. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.