Privacy Policy

Neo Application ("we", "our", or "us") collects information you provide directly when you register, use our products, or contact support.

Information you provide:

• Name, email address, and password when creating an account
• Business name, address, and contact information
• Payment information (processed securely by our payment providers)
• Profile information and preferences you set within our platform
• Communications you send to us via email or support channels

Information collected automatically:

• Log data including IP addresses, browser type, pages visited, and timestamps
• Device information such as hardware model, operating system, and unique identifiers
• Usage data about how you interact with our products
• Cookies and similar tracking technologies (see Section 7)

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our software products
• Processing transactions and sending related confirmations and invoices
• Sending technical notices, updates, security alerts, and support messages
• Responding to your comments, questions, and requests
• Sending marketing communications about products and services (opt out at any time)
• Monitoring and analysing trends, usage, and activities in connection with our services
• Detecting, investigating, and preventing fraudulent transactions and illegal activities
• Complying with legal obligations

Our legal bases for processing are: performance of a contract (to deliver our services), legitimate interests (product improvement and security), legal compliance, and consent (for marketing).

We do not sell, trade, or rent your personal data. We may share your information only in these limited circumstances:

Service Providers:

We share data with trusted third-party vendors who assist us in operating our platform, including cloud hosting providers, payment processors, email delivery services, and analytics providers. All vendors are bound by data processing agreements.

Legal Requirements:

We may disclose information if required by law or in response to valid legal processes (e.g. court orders, subpoenas), or to protect the rights, property, or safety of Neo Application, our users, or the public.

Business Transfers:

If Neo Application is involved in a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data becomes subject to a different privacy policy.

We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

• Account data is retained for the duration of your subscription plus 90 days after cancellation
• Transaction records are retained for 7 years for financial and tax compliance
• Support communications are retained for 3 years
• Usage and analytics data is anonymised after 24 months

When you close your account, we will delete or anonymise your personal data within 90 days, except where retention is required by law.

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Rectification — Request correction of inaccurate or incomplete data
• Erasure — Request deletion of your personal data ("right to be forgotten")
• Restriction — Request that we limit how we use your data
• Portability — Receive your data in a structured, machine-readable format
• Objection — Object to processing based on legitimate interests
• Withdraw Consent — Withdraw consent at any time for consent-based processing

To exercise any of these rights, contact us at privacy@neoapplication.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

We take the security of your data seriously. Our measures include:

• TLS/SSL encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Regular third-party security audits and penetration testing
• Role-based access controls and multi-factor authentication for internal systems
• SOC 2 Type II compliance for our infrastructure
• 24/7 security monitoring and incident response procedures

While we implement industry-standard safeguards, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and enable two-factor authentication on your account.

We use cookies and similar tracking technologies to operate and improve our services. For detailed information about the cookies we use, please see our Cookie Policy.

You can control cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect the functionality of our platform.

Neo Application operates globally. Your data may be transferred to and processed in countries that may not provide the same level of data protection as your home country.

Where we transfer data outside the European Economic Area (EEA) or UK, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, or other legally recognised transfer mechanisms.

Our services are designed for business use and are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately at privacy@neoapplication.com and we will delete the information.

Questions about this Privacy Policy? Contact our Data Protection Officer:

• Email: privacy@neoapplication.com
• Address: Neo Application Ltd, Data Protection Office, 123 Innovation Street, Tech Quarter, Barcelona, Spain
• Response time: We aim to respond to all requests within 30 days

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a prominent notice on our website.